Problem occurred when trying to read this add-in?

Our products have been offline in the past 7 days. The error you would have seen is "Problem occurred when trying to read this add-in", with a "Retry" button. This was because we had changed the location where the add-in was hosted.

To fix this problem, please follow these steps:
  • Go to Insert --> My Add-Ins/My Apps
  • Click "Refresh" at top-right corner of the My Add-In pop-up page. When you select the add-in the tag-line must be "Create 360-data stories in second!"
  • Restart Excel.

If the error keeps appearing, please restart your computer. And if that does not work, please send our please contact our Product Support team.

We apologize for the inconvenience caused.


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